7LM Content Forge: Refund & Cancellation Policy
Effective date: September 28, 2026
Company: 7THLETTERMEDIA LLC (New Jersey), 155 Willowbrook Blvd, Suite 110, Wayne, NJ 07470. Contact: the contact form or brientdougherty@7thlettermedia.com
The short version (plain English)
| What you bought | Can I get my money back? |
|---|---|
| Credit top-up pack | Yes, for unused credits, within 14 days of buying. Credits you've already spent can't be refunded. |
| Monthly plan | Cancel anytime. You keep it until the end of the month you paid for. No refunds for part of a month. |
| Done-for-you package (wedding film, trailer, etc.) | Full refund before we start. After we start, no refund, but you get the revision rounds listed. If we can't deliver, full refund. |
| Add-ons (4K export, watermark removal, etc.) | No refund once delivered. Full refund if it fails and we can't fix it. |
| Free trial credits | Free, so nothing to refund. |
| Something broke on our side | We make it right: return the credits or refund. |
Payments are handled by Stripe. Refunds go back to the card or method you paid with, usually within 5–10 business days.
To ask for a refund: email brientdougherty@7thlettermedia.com from your account email with the date and what you bought.
1. Credit top-up packs
- 14-day window. You can ask for a refund of a credit pack within 14 days of the purchase.
- Unused credits only.
- If you haven't used any credits from the pack, we refund the full price.
- If you've used some, we refund the unused share: price × (unused credits ÷ credits in the pack), rounded down to the cent.
- Free trial credits and plan credits are separate from purchased packs; a pack refund covers only that pack's credits that are still unused.
- When a refund goes through, the refunded credits are removed from your balance. Your balance never goes below zero because of a refund; credits already spent stay spent.
- After 14 days, purchased credits aren't refundable, but they stay in your account (see the Terms, section 8).
2. Monthly plans (subscriptions)
- Cancel anytime in Account → Manage plan (Stripe's customer portal), or email us.
- Cancelling stops the next renewal. Your plan, its perks and its credits last until the end of the month you've already paid for.
- No partial refunds. We don't refund the rest of a month you've started, or unused plan credits.
- Unused plan credits roll over for one month, then expire. When a plan ends, its remaining plan credits end with it.
- Forgot to cancel? If a renewal charged you and you haven't used any of that month's credits or perks, email us within 7 days of the renewal and we'll refund it.
- We tell you before a price change (at least 30 days) so you can cancel first.
3. Done-for-you packages
- Before we start work: full refund.
- After we start: no refund, because our team and AI costs are already spent. You get the revision rounds described on the pricing page; extra rounds can be bought.
- If we can't deliver what the package describes (for example, the footage you sent can't be used and we can't agree a fix), we refund in full, or partly if we delivered part of it.
- Bundles (e.g. 5 real-estate tours): unstarted orders in the bundle are refundable at the per-order share of the bundle price.
4. Pro Finish and add-ons
- Pro Finish, 4K export, watermark removal, commercial license, priority rendering, extra storage and revision rounds are not refundable once delivered or used.
- If one fails and we can't fix it within a reasonable time, we refund it in full.
- Extra storage is billed monthly; cancel anytime, no partial-month refunds.
5. When something goes wrong on our side
- If a generation fails because of our error or a provider outage, we return the credits. If that didn't happen automatically, email us and we'll fix it.
- If the Service is down for a long time or we remove a feature you've prepaid, we'll offer a fair refund or credit.
- If we close your account without cause, or shut the Service down, we refund unused purchased credits and unstarted packages.
6. When we won't refund
- Credits spent on content that broke our rules, or accounts closed for serious rule-breaking (Terms, section 6).
- Results you didn't like: AI output varies; the cost is shown before you confirm, and you can try again with drafts first.
- Purchases older than the windows above.
7. Chargebacks
Please contact us first; we answer refund emails within 2 business days. If you open a dispute with your bank, we may pause your account while it's resolved, and credits from a disputed payment are removed.
8. Purchases through Apple or Google
If you ever buy through the App Store or Google Play, we can't refund it ourselves: ask Apple (reportaproblem.apple.com) or Google (Play Store → Order history). Their rules apply. Today, all purchases happen on our website through Stripe.
9. Your legal rights
Nothing in this policy limits rights you have under consumer protection law that can't be waived.